Personalized services for your specific needs.
Our special project services can include a contact center or the whole logistics of massive relocation, and anything in between.
We support you by developing a tailored plan according to your needs and mitigate any unforeseen events and ensure results.
Contracting several and different suppliers for your project.
Logistics on massive relocations to Queretaro.
Continuous and close communication for project status.
Implementation of contact center to improve communication with your expats.
At Relocation Services we have the experience and resources to handle special projects of national and transnational companies, closely coordinating all the specific requirements and needs of your project.
SECTOR
BACKGROUND
BACKGROUND
+2,000 employees in Mexico
1100 employees in Guadalajara plant
The most considerable Aircraft Maintenance, Repair, and Overhaul (MRO) company in Mexico and the second largest in Latin America focusing on the narrow-body and regional jet aircraft
NEEDS
Mobility of all employees from Guadalajara to Queretaro with professional and family-specific needs.
CHALLENGES
CHALLENGES
Shot down of Guadalajara’s plant
Accommodation search for over 1,000 employees
Ensure the willingness of most employees to move to another city
RESULTS
+ THAN 300 OCCUPIED HOUSES
in Queretaro
+ THAN 800 EMPLOYEES
successfully relocated in one month
PROJECT
DESCRIPTION OF THE PROJECT
Elaboration of a tailored plan with all the specific needs of our client.
Implementation of a Contact Center to attend and schedule Look and Seek trips for all employees.
One week survey to identify barriers and willingness to move off the 1,100 employees.
Three months of Look and Seek trips to Queretaro.
Via the contact center, Relocation Services identified the housing needs each of the employees willing to relocate.
Three party groups.
Six months paid rent by the company.
Also with the contact center, we clarified doubts and give guidance to transferees on their new destination.
SECTOR
BACKGROUND
BACKGROUND
+ than 64,000 international employees
+ than $15 billion dollars of published revenue
A global leader in the transportation industry, creating innovative and game-changing planes and trains
NEEDS
Personalized and direct attention to our clients’ employees temporarily relocated from Dublin and Morocco.
CHALLENGES
CHALLENGES
Find a bilingual supplier to attend and resolve the needs of the ex-pats 24/7.
RESULTS
80 EX-PATS
received in Queretaro
+ THAN 80
answered calls
SIX MONTHS
of personalized attention
PROJECT
DESCRIPTION OF THE PROJECT
Contact Center implementation for six months to attend all ex-pats.
Reception of the 80 ex-pats and the delivery of their kits.
Every ex-pat had a card and identification NIP to speed up the calls.